Articles for service business owners

 

Service & Trust will Triumph Over Price

28th July 2011

I just had a brief chat with a friend of my wife’s to see how her loft conversion project was going.  She informed me that it was now complete and was done so within 6 weeks (full works).  Being curious & a tad rude I asked about the cost to which she happily explained that she obtained 3 separate quotes.  When it came to awarding the job to one of these 3 companies she decided to go with company that presented her with the highest price.  She explained that she felt more at ease when dealing with this companies representative and there was not a single request that they did not respond to.  She said that the extra £8000 was a small price to pay for the peace of mind that they provided and that now the job is complete she still feels she made the right descision.

There is no proof to state that the other 2 companies where out to sting her or that they would not have equally provided a top quality loft conversion without any problems but the service and attention provided by the winning candidate was the key to winning the job.  Service & trust is now a currency when people choose tradesmen so can you really afford to provide any less than perfect when it comes to this.  It costs nothing but time to implement but the rewards can be huge.

I’m now looking into making this experience better for each & every one of my potential customers, and hopefully it won’t be to long until I see the benefit.


About the author

Dean Taylor is a co-founder of YourTradeBase and a skilled tradesperson. Working in the trades all his life, he's grown his business by using the right tools for the job. He's why we built YourTradeBase.com


Recent articles like this...

Enjoying this stuff? Find it useful?

Get it straight to your inbox — easy.

We'll send you a new article as soon as it's published.

Just enter your email below.

Ready to give YourTradeBase a try?

Start your free trial today

Free day trial · no credit card required · cancel at anytime

YourTradeBase is...
Built For The Trades

YourTradeBase is built with by Forty Two Ltd.  We're hiring!

Looking for the fine print? See our terms of use and privacy policy.

Stay in touch on Facebook, Twitter and YouTube

© Forty Two Ltd 2013 - 2017
Registered in England and Wales number 6972939