Articles for service business owners

 

Email messages v2

13th December 2017

We’ve just released some big improvements to make sending and replying to email messages faster, easier, and, well, betterer.

Here’s what’s new:

Edit event confirmations before you send them ✍️

You asked for it, we built it. You can now review and edit all event, work date and appointment confirmation emails right before they get sent.

No more heading to the settings to update your email templates just before sending event confirmations.

Send event confirmation emails

Customer replies straight to your inbox 🎉

Until now, your customers could only reply to emails about quotes and invoices. From today, all email replies will be sent through to you in the app and in your inbox.

So any event confirmation replies are sent straight to you, and stored in YourTradebase for easy reference.

Receive replies to confirmation emails

Add email attachments to event emails 📎

Need to include an attachment when sending an event confirmation? You got it.

Add attachments to event confirmations

Easier conversation threads 📣

Need to see what was said and when? Just click on any email activity link and you’ll see the whole conversation all one page.

New conversation threads for messages

Re-activate inactive email addresses🍕

Sometimes you send an email but your customers email is down, or their mailbox is full.

Now, if you want to try the same email address again, you can re-activate it and send away…

Activate email addresses

Better deliverability and bounce handling🎈

We’ve made a ton of updates and changes to the way we handle email messages in YourTradebase. All to make emailing faster, easier, and more robust.

Here’s some of the stuff you’ll notice (and some of the stuff happening behind-the-scenes):

 

Happy Emailing!


About the author

Co-founder and CEO of YourTradeBase.com. Helping organise service businesses and their paperwork. https://www.yourtradebase.com


Recent articles like this...

Enjoying this stuff? Find it useful?

Get it straight to your inbox — easy.

We'll send you a new article as soon as it's published.

Just enter your email below.

Ready to give YourTradebase a try?

Start your free trial today

Free day trial · no credit card required · cancel at anytime

YourTradebase is...
Built For The Trades

YourTradebase is built with by Forty Two Ltd.  Read our story  We're hiring!

Looking for the fine print? See our terms of use, privacy policy and GDPR

Stay in touch on Facebook, Twitter and YouTube

© Forty Two Ltd 2013 - 2018
Registered in England and Wales number 6972939