It’s official. We’re saving our customers almost a day a week.

11 July 2018

We work hard to make you happy here at YourTradebase. So every once in a while we like to check in and ask you how we’re doing. Like in May, when we launched our latest customer survey. Five big questions. One minute to answer.

People, you did us proud. The results are in and (insert your own drumroll) they’ve totally blown us away. Want the headlines? Here they come…

Those are whopping great results. Here’s what else we found out along the way…

We’re busting paperwork at a bargain price

We asked you how much time you save on paperwork by using YourTradebase. Turns out, it’s quite a lot. In fact, on average, you’re saving 7.3 hours a week. That’s almost a day a week, or almost four days a month.

Which means for every hour YourTradebase gives you back, it’s only costing you 83p! Yep. One glorious hour to spend getting on with the work you love, or hanging out with your favourite people, for a tiny little 83p. Bargain. Who says you can’t buy happiness?

Our Net Promoter Score isn’t too shabby

What’s a Net Promoter Score? I hear you ask. Well, it’s a tool used by businesses all over the world to track their customer loyalty. So we thought we’d give it a go. It’s all about how likely people are to recommend you to a friend or colleague – which 93% of you said you would.

Everyone who answers rates their likeliness to recommend us from 0 to 10 and this creates our NPS score. Scores can range from -100 to +100, and anything over 50 is seen as excellent.

We scored 67! The average score on Survey Monkey (from 216,012 companies) is 13. Go us.

You’re an amazing bunch of people

It’s true. That’s what the survey told us. Thank you so much for taking the time to have your say. We’ll be using every bit of feedback to make YourTradebase even better for all of you.

If you’d like to go full-on geek and check out the charts we made based on your survey answers, knock yourselves out. 

Everyone else, back to business…

By Adam Austin

Co-founder of YourTradebase. One quick, easy app that frees you from paperwork and lets you get back to the job you love.

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