You’ve done the hard part; you’ve got the call and been asked round to give a tradesman’s quote.
But now you’ve got to make a good impression when you go round to size up the job.
After years in the business, this still doesn’t get any easier but I’ve developed a crucial 10 point list that I adhere to:
- Always turn up on time – no excuses!
- Arrive to the job in the right type of vehicle – it doesn’t look good to turn up in your wife’s range rover (or an old banger that looks as though it’s about to die)
- In the early day’s I’d always make sure I looked like I had been working – it’s something I still do now. Branded polo shirts and jumpers are an investment, but I think do wonders. Stick that pencil behind your ear for the finishing touch.
- Discuss exact requirements before looking at the job – ensure you fully understand what the customer is trying to achieve. This helps both of you and stops you wasting any time.
- Interact with the kids, pets etc – always seems to create a more relaxed mood and shows the customer that you’ll be fine with them whilst working on site.
- After sizing up – sit down with them and run through every aspect of the job you will be quoting. Shows you understand their request and makes sure nothing has been missed.
- Leave them with some information. Whether this is product info, company info, diagrams or whatever may be relevant. It helps keep you in mind, and looks professional – two big bonus points.
- Submit the quotation promptly but not rushed. Provide as much detail as possible – shows you’re efficient and know your game.
- Always take a surveyors check sheet – helps you to not forget certain measurements, prompts possible questions plus it give you a professional look.
- Take notes, loads of notes…..
This is just some rules that I find are helpful when winning round new customers – have you got anymore?