This time of year is crazy busy. It’s cold, its dark and you’ve got more on your plate than Santa, so prioritising anything that’s not being screamed for is a bit of pre-Christmas miracle. But if you’re after a strong start to 2020, it pays to keep one eye on your leads, get those new […]

There’s no getting away from it. Christmas is coming – and fast. It’s dark, it’s cold and your customers are getting more impatient than your kids. But push on through and there’s a few days of novelty-jumper-wearing, face-stuffing, cracker-pulling family time on the other side. And we’ve got a few no-nonsense ideas to help you […]

When it comes to winning work, you’ve got to win trust. New customers need to feel comfortable giving you their long-planned projects and hard-earned cash, not to mention their front door keys. So today, we’re looking at one simple way to win that trust… with a few well-placed logos. If you’ve sweated over trade accreditations […]

When it comes to winning work, sometimes it’s the little things that make the biggest difference. Like being clear, logical and transparent with your customers. It builds confidence, trust and long-lasting relationships – and it all starts with that first, easy-to-understand quote… Your customers aren’t tradespeople. They don’t know the job like you do. So […]

Let’s be honest. Some customers are better than others. Great customers listen to you, pay you and recommend you. Not-so-great customers slow you down, stress you out and damage your reputation. But how do you spot who’s who, before it’s too late? When it comes to taking on new work, it really does pay to […]

We’ve been talking a lot lately about templating emails and today we’re looking at one last, game-changing example: the weekly update. Quick, simple and great for long-running jobs, it’ll make you look like a total pro. Turning everyday emails into ready-to-roll templates is a massive time-saver. But it’s also much more than that. It’s a […]